Third Party Logistics

There’s a long marketing tradition of what works and what doesn’t in packaging design. But things are changing quickly; some brands are speeding ahead with a successful online proposition that makes efficiencies and creates opportunities. And they do this simply by changing the way they package, co-pack and fulfil their online sales. Now is a […]

Great customer service provision is so important for the sustainable growth of a company, even when we are not in the midst of very unusual circumstances. As the economy seeks to find its feet and move forward – into what might be a golden age for e-commerce – customer service is an element of your […]

  When a brand has control of its own sales channel – your e-commerce platform – it is able to mould how a good relationship with customers should be. A critical element of this is customer service, with the option of deploying it via an in-house team or through your 3PL fulfilment partner. On the other […]

  It doesn’t seem like so long ago that brands didn’t feel a pressing need to have a product recall strategy integrated into their 3PL fulfilment. It felt like overkill. Now though, a product recall strategy is just as important as the fulfilment itself, whether you’re in the public sector or e-commerce. Put simply, if you […]

  In e-commerce, every touchpoint from purchase to fulfilment is an opportunity to give customers a positive experience that will keep them coming back. Here are six core practices that prime your 3PL processes to your customers’ needs, so you get the most out of your campaigns again and again. 1. Pay attention to the […]

  Contact centres are the backbone of many organisations operating in today’s business environment. There are consumers who deem service phone calls to be a tedious experience, but thanks to the widespread use of the internet, businesses now understand their clients much better. This factor has led to customer service becoming an essential part of […]