3PL Third-Party Logistics

Delivering complete brand fulfilment

End-to-end 3rd party logistics and fulfilment services that mean something to your customers – and your growth. Work with Granby, an experienced 3PL company that goes the distance and adds value at every turn.

The stages of your 3PL fulfilment

Each brand, business and organisation faces different and often specific challenges, so we create 3PL solutions that are unique to your needs. Think of us as your integrated core fulfilment team, focused on achieving the best outcomes.

Granby is a business founded on the strength of its people, experienced fulfilment specialists and your dedicated account manager, who are supported by a sophisticated fulfilment system, SCOPe. This system (comprising of OrderSure inventory management, warehouse management and automation) gives you full visibility of what’s happening and helps us deliver value, time and time again.

Stage 1

Stock received at Granby's warehouse

Once your stock is booked in with us, an advanced shipping note (ASN) is generated and provided to you. Your stock is then received and we also acknowledge this with a goods received note (GRN). This part of the process is aligned with our agreed SLA - for example, whether it includes the option of batch control. If you need to order new stock, you can do so at any time through your bespoke OrderSure dashboard.

Next - Orders via API integration

Stage 2

Orders via API integration

Your inventory is tracked at every stage of Granby’s 3PL process via your bespoke OrderSure dashboard. Seamless and secure, our API integration processes orders in real time, daily receipts, provides multiple carrier integration, full visibility of your data, and comprehensive KPI reporting.

Next - Print services

Stage 3

Print services

We prepare your individual order print requirements, including delivery notes, address labels and carrier labels. If you require personalisation - for example, with gifting fulfilment - this is also set up now.

Next - Pick stock inventory

Stage 4

Pick stock inventory

Your inventory is stored in our secure warehouse facility. Storage planning, pick faces and other essentials are handled by our ERP warehouse management system and the production team trained to your requirements.

Next - Pack and despatch

Stage 5

Pack and despatch

With our own trained bank of production staff, we’re able to meet the challenges of complexity and demand. Whether a product is destined for your customer’s doorstep, or kitting for your field team, the components or items are packed to order. Orders are quality checked and prepared for despatch. Granby doesn’t use single use plastics in despatch and will help you police your other suppliers in this regard.

Next - Delivery

Stage 6

Delivery

Orders are collected daily from Granby and delivered in line with our agreed delivery method. Our API integration with carrier partners provides you with real-time status and location updates via your bespoke OrderSure dashboard. Everything is tracked, nothing is lost, and you can see how your fulfilment is progressing in real time.

Next - Customer support

Stage 7

Customer support

You have full access to your fulfilment data flowing into your OrderSure dashboard, and we’ll have regular scheduled calls. We also proactively monitor carrier exceptions to ensure successful delivery, making sure we deliver an experience that has a positive impact on your brand or project.

Next - Managing failed deliveries

Stage 8

Managing failed deliveries

Undelivered parcels are returned to Granby for processing and query handling by our customer support teams. Information on the status of these parcels is continually updated within your dashboard, keeping you fully aware of progress. SCOPe can also be configured to handle returns and track high value assets.

Next - Comprehensive reporting

Stage 9

Comprehensive reporting

SCOPe facilitates accurate and holistic reporting at all stages of the 3PL journey, from end-to-end. Your bespoke dashboard helps you create KPI reports easily with insights and commentary, including an executive summary for the Board if required.

Go to start

What do you need?

3PL for the public sector
3PL for business

Choose your sector to discover more below

3PL for the public sector

We work with:

Local authority departments
Central government departments
Schools, colleges and universities
Charities
Social enterprises
Not-for-profit organisations

We are approved for several major procurement frameworks and can evidence our understanding of and commitment to Social Value.

“Granby’s response to meet the complex needs of our large-scale, high-profile project has been pivotal to our success supporting the UK Government and UK population. Their experience and agility have permitted scalability in record times, and their innovation, technology and customer service have provided us with a fully transparent end-to-end solution for our programme.”

Book a SCOPe demo

3PL for business

Sectors we work with include:

Cosmetics & personal care
Beverage
Financial services
Travel
Energy suppliers
Supermarket retail
Arts & culture
Health & medical
Toys & FMCG

“Granby fulfils both our B2B & B2C orders, which are dealt with efficiently. We do have a complicated aspect to our products, which allows our clients a fantastic opportunity to be unique with their choices, mix and matching colours, sizes and so on. This is certainly a tricky component and Granby are professional about dealing with this additional complication.”

Charley Coulton, Head of Sales & Ops at Frank Green

Book a SCOPe demo

On your team

Each brand, business and organisation faces different and often specific challenges. Granby creates 3PL solutions that work for your objectives. Whenever and however you need something to happen, we’ve got it.

Granby has clocked up decades of award-winning experience for the quality and innovation of our third party logistics – from supply chain management in the public sector to returns services in private sector and e-commerce fulfilment.

Think of us as your team’s core fulfilment specialists, helping you build great relationships with your customers, adding value wherever we can and achieving the best outcomes.

Let's discuss your project

Investment into resources

We invest in our technology and our people, evolving our resources at the leading edge of industry best practice.

Your project will be led by a dedicated account manager, while our production team delivers work to the highest standards. We’re flexible and can adapt to all the demands of your project, delivering it successfully even when the unexpected happens. We can even lead on supply chain management.

With your own login to our 3PL fulfilment platform SCOPe, you can access your data, project status and reporting tools 24/7, giving you confidence that we’re meeting the expectations of your customers, so you can focus on the needs of your business.

Your business is our business

For decades, our philosophy has been to do our best for brands. Your business is our business, your customers are our customers. We do everything within our power to help you connect – and keep connecting – with them. Let’s discuss how Granby can add value to your business.

How we can help you

E-commerce Fulfilment & Reverse Logistics

Prompt packing and despatch of your products as orders come in, as well as management of returns, all with full access to real-time data.
Public Sector Distribution & Logistics

Secure and efficient distribution of essential documents and packs for the NHS, local government and central government.
POS Kitting & Collation

Accurate and timely distribution of POS kits for distribution to your local POS marketing teams.
Order Fulfilment & Returns Handling

Prompt packing and despatch of your products as orders come in, as well as management of returns, all with full access to real-time data.
Pick & Pack Services

We use our own bank of vetted, trained staff so we can ensure consistent quality, backed by our warehouse management system.
Sampling Solutions

We approach sampling campaigns with the knowledge that they can have a far-reaching impact and the best possible ROAS.
Brochure Fulfilment & Membership Packs

Our fulfilment system integrates securely with your data, so despatch to national and international recipients can be fully automated.
Subscription Fulfilment

We handle regular, timely subscriptions for you, including personalised packaging and transactional emails where required.
Customer Services

We're your brand guardians, aligning to your ethos and values to deliver an experience your customers will remember for the right reasons.
Warehousing & Distribution

A 77,000 sq. ft. warehouse with on-site security and BRCGS, plus 24/7 real-time stock reporting, on-site security and CCTV surveillance.
Digital Services

Including digital receipt validation, promotional microsites, transactional & marketing email communications and online loyalty programmes.
Shopify, Magento & WooCommerce Integrations

Integrating your front end to your back office to securely enable payment processing, despatch and financial reporting.
Confidentiality Guaranteed

As a reputable fulfilment partner, Granby guarantees full confidentiality for all your campaigns, including on embargoed campaigns
Reverse Logistics

We take the pressure off tracking, quality checking, repackaging, and making items available for resale.

Reverse logistics

Streamline your returns, keeping customers happy and protecting cash flow. Backed by skilled teams and powerful tech, we take the pressure off tracking, quality checking, repackaging, and making items available for resale.

Reverse Logistics

Handling and fulfilment

Our B2B & B2C order fulfilment solutions are flexible and scalable, individually designed to meet each brand’s 3PL requirements. From POS kitting & collation to sampling solutions, we create bespoke solutions that operate to the highest standards.

Handling and Fulfilment

Warehousing & Distribution

Flexible and scalable with an intelligent Warehouse Management System for all movements & transactions. Includes a secure caged area, 24/7 real-time online stock reporting analysis, plus on-site security & CCTV surveillance.

Warehousing and Distribution

Multi-Channel Customer Service

We support growth and efficiency, by adding value to each stage of the purchasing process or customer relationship, using a powerful combination of people and technology.Our flexible, scalable solutions incorporate all channels to build trust, loyalty and brand equity.

Customer Service

Digital Services

We are specialists in order management systems including online catalogues, ordering and tracking. We help you manage your supply chain easily using bespoke portals and support campaigns with microsites and promotional marketing platforms.

Digital Services

Print Management

End-to-end managed service covering print and digital solutions, backed by purchasing power and project management. We help you save time, costs and administration while at the same time meeting your sustainability objectives.

Print Management

We are delighted to be working with Granby Marketing due to the symmetry in our approach to business: we put the customer at the heart of everything we do... their dedication to performance is demonstrated through their constant practice of surpassing our KPIs to deliver an efficient and effective service... logistics is crucial and Granby with their many years of experience are very capable of managing our requirements.

Helen Conolly, Procurement Manager, Edrington-Beam Suntory

Work with an award-winning 3PL company

Becoming our partner for third party logistics solves many problems for growing brands – and brings many benefits.

Capital investment in HR, technology and warehousing – we take the quality of our resources seriously, it’s part of our business model.
Partnering with experts incorporates a high level of experience, skills and best practice into your processes. This makes your operations more robust and resilient.
Granby is a member of the UK Warehousing Association and adheres to all appropriate regulatory standards and guidelines.
SCOPe, our fulfilment system, gives you critical BI in real time and unique access to your data 24/7. It also helps you manage risk, e.g. if there’s a product recall.
A reliable 3PL company like Granby frees up your people to focus on growth, which is essential in such a challenging and competitive environment.
3PL logistics is your opportunity to build stronger relationships with customers. We ship with the intention of shipping again, and again, and taking care of your customers throughout.
We recruit and train our production staff directly and maintain a healthy bank of skilled workers to make sure we have enough resource to handle even the tightest deadlines.

How can we help you?

Talk to us about your 3PL requirements - and discover why so many brands, agencies and organisations love working with Granby.

Our team is waiting to hear from you

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