Blogs

Returns have quietly become one of the biggest profitability challenges facing UK eCommerce. With return rates now sitting at around 17.5%, the financial consequences are significant. This blog is Reverse Logistics and Returns Management Explained. Estimates suggest returns now cost UK retailers over £60 billion each year, but the real impact goes far beyond refunds. […]

Are you an Online Retailer? Are you and your team rushed off your feet during seasonal demand peaks, such as Black Friday and Christmas? You’re not alone. Here are the top 10 advantages of using a 3PL provider. Many online retailers choose to outsource their logistics operations, enabling their teams to concentrate on core business […]

Customer service is incredibly important for brands. Without high-quality customer service, your brand and reputation can quickly become tarnished. In this blog, we’re looking at brand guardianship in action and the human touch behind Granby’s services.  Granby provides excellent customer service support, essentially acting on your behalf to deliver trusted solutions to your ideal customers. […]

Consumer expectations are constantly evolving, and it’s crucial for brands to stay ahead of these shifts to deliver exceptional service and retain customer loyalty. In this blog, we explore the growing importance of personalisation for Generation Z consumers in today’s digital-first world. As the first generation to grow up fully immersed in digital platforms, Gen […]

eCommerce businesses have faced a plethora of challenges in recent years. As your dedicated eCommerce partner with over 65 years of experience, we’re here to help manage these challenges with trusted solutions.  eCommerce is the process of receiving, processing and delivering orders, which larger companies in the UK often outsource. Granby has worked with some […]

Contract packing has experienced significant changes in recent years due to many factors, including evolving customer needs, advancements in technology and global changes, such as the pandemic. In this blog, we’re delving into the future of contract packing.  As global supply chains become increasingly complex and consumer expectations rise, contract packing partners are enhancing their […]