To our knowledge, nobody has tracked an individual clothing item to see how many times it was bought and returned until it found a forever home. And we might never know what the fulfilment and returns picture was before the COVID-19 lockdown, because, with the increase in e-commerce purchases, this consumer behaviour has also likely […]

It’s no secret that we’re enthusiastic advocates for customer service. It’s such a strong element of your brand communications and fulfilment services, adding real value to your bottom line. Best practise customer service is characterised by how it adds value, either to support a particular campaign or as a standalone service to give your internal […]

E-commerce fulfilment took an evolutionary leap in 2007, when Amazon Prime launched next day delivery and posititoned it as an every-day expectation. It is undoubtedly an impressive achievement, though it’s caused a headache for e-commerce brands that are trying to compete for their fair share of the market. So, let’s look at what the future […]

There’s a long marketing tradition of what works and what doesn’t in packaging design. But things are changing quickly; some brands are speeding ahead with a successful online proposition that makes efficiencies and creates opportunities. And they do this simply by changing the way they package, co-pack and fulfil their online sales. Now is a […]

Great customer service provision is so important for the sustainable growth of a company, even when we are not in the midst of very unusual circumstances. As the economy seeks to find its feet and move forward – into what might be a golden age for e-commerce – customer service is an element of your […]

  When a brand has control of its own sales channel – your e-commerce platform – it is able to mould how a good relationship with customers should be. A critical element of this is customer service, with the option of deploying it via an in-house team or through your 3PL fulfilment partner. On the other […]