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Granby News Update

January 2025

Welcome to 2025 and our January update!

We hope 2025 is off to a fantastic start for you all. As we embrace this new year, we're excited to share some of the latest developments from Granby. In our commitment to sustainability, we're proud to introduce our all-electric fleet. This innovative step not only boosts our operational capabilities but also aligns with our environmental goals by reducing emissions and promoting cleaner energy use. We're also delighted to welcome Charlotte Booth as our new Head of People and Finance. With her diverse experience and passion for fostering a collaborative work environment, Charlotte is set to bring a fresh perspective to our team. Our insights into Christmas 2024 Retail Trends are a must-read as you plan for Christmas 2025. And our expertise in brand fulfilment and reverse logistics ensures seamless handling of customer returns, crucial for maintaining satisfaction not just at peak periods but all year-round. We're already deep into planning with clients for the 2025 festive season, so, well worth a closer look. Thank you for your continued support. We look forward to a successful year together and connecting with you throughout 2025!

Team Granby

Charlotte Booth Head of People and Finance

Granby is excited to welcome Charlotte Booth as our new Head of People and Finance. With extensive experience and a passion for both finance and people management, Charlotte will report to Managing Director Caroline Noblett. Her role is crucial in aligning Granby’s financial strategies with our values, a people-centric approach, fostering a positive workplace culture, and managing talent acquisition. Charlotte’s background includes a Masters Degree in Chemistry and she is a Chartered Accountant. A local to Blackburn, she values work-life balance and is eager to contribute to Granby’s community-focused ethos.

Sustainability

New All-Electric Forklift Fleet

Granby is committed to constant innovation and sustainability, exemplified by our new all-electric forklift fleet. This cutting-edge equipment enhances operational efficiency while aligning with our environmental goals by reducing emissions and noise pollution. In this piece, Dave Saunders, Head of Warehousing and Site Services, highlights the fleet’s role in creating a healthier workplace and community. By replacing diesel forklifts, we prioritise employee safety, reduce carbon footprints, and lower maintenance costs. Our electric fleet, including the Hako Sweepmaster and various reach and counterbalance trucks, underscores our dedication to responsible business practices and a sustainable future.

Blog: Market Trends

Christmas 2024 Learning form Seasonal Trends

In January 2025, we reflect on Christmas 2024, and the trends that characterised 2024. While the current season is past, it’s never too early to start planning for Christmas 2025 – and for that matter, Easter, Summer, and Halloween 2025, too! The retail calendar is packed with opportunities, and forward-thinking strategies are key to staying ahead. Our blog post delves into the trends and insights for 2024 but with one eye very much on planning for this year, ensuring that we’re ready to embrace the evolving needs and desires of consumers in what promises to be exciting times.

Blog: Customer Service

Streamlining Customer Returns

After the festive season, many customers return gifts that didn’t quite meet their expectations, leading to a surge in exchanges for different sizes, colours, or products. Retailers prepare for this by streamlining returns processes to ensure a smooth experience, which is crucial for maintaining customer satisfaction and brand loyalty. Granby’s expertise in reverse logistics plays a key role in this for our clients, with our advanced SCOPe system and dedicated teams enhancing efficiency and reducing costs. As businesses plan for Christmas 2025, Granby is ready to support their returns operations, positively impacting their bottom line and reputation. This Blog article takes a deeper dive into how we do this.

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