Multi-Channel Customer Service

Granby’s customer service teams communicate with your customers through the channels they prefer, at the times you need. Our e-commerce fulfillment solutions are designed to simplify your business operations ensuring a seamless customer experience. Whether your customers prefer phone calls, SMS, email, or social media, our skilled personnel are expert in each channel.

Granby’s multi-channel customer service offering is built on years of experience. We are experts at anticipating any potential pain points well ahead of implementation and building solutions into each program ahead of time. And our expert customer service teams will treat your brand as if it is their own, offering specialised knowledge and reassurance for your customers,. This duty of care means your customers really are dealing with your brand, building trust, loyalty, and brand equity with every transaction.

Our flexible, scalable solutions can be activated or deactivated as needed, providing robust support to your in-house customer service team across all channels. You can relax, knowing that, with Granby, your customer service needs are in expert hands!