Granby and eCommerce

I need an eCommerce partner who…is expert and experienced

Choosing Granby for your eCommerce fulfillment ensures you have an experienced, expert partner who is deeply invested in your success, adding value to your project and adapting to its evolving needs. With a rich history spanning several decades, Granby is established as a leader in the industry, consistently delivering exceptional service and innovative solutions.

Our comprehensive process overview highlights our commitment to efficiency and precision. From inventory management to order picking and packing, shipping, and handling returns, we cover every aspect of the fulfillment process with meticulous attention to detail. Our facilities allow us to manage high volumes of orders seamlessly and maintain the highest standards of quality control.

Granby is proud to hold several industry accreditations, reflecting our dedication to excellence and continuous improvement. These certifications not only demonstrate our compliance with industry standards but also our commitment to providing reliable and trustworthy services to our clients.

Partnering with Granby means more than just outsourcing your eCommerce fulfillment; it means gaining a dedicated ally who is committed to your growth and success. We are here to support you every step of the way, adapting to your evolving needs and ensuring that your customers receive the best possible experience.

I need an eCommerce partner who…has partnered successfully with businesses like mine

Granby has successfully partnered with many organisations similar to yours. We excel in ecommerce projects across key sectors including FMCG, retail, personal care, and financial services. Household names like Asda, Selfridges, Boots, L’Oreal, Compare the Market, Frank Green, and Mattel trust in our services. Offering end-to-end fulfillment services, we are trusted by a broad range of household brands and public sector organisations, known for managing every aspect of a project from start to finish.

I need an eCommerce partner who…will pick, pack and despatch to my requirements

Granby will pick, pack, and dispatch to your requirements with precision and efficiency. Our comprehensive order process, managed through our turnkey solution OrderSure, ensures that receiving, processing, and delivering orders to your customers is seamless. OrderSure’s feature-rich interface gives you instant data access and a complete overview of your available inventory at the click of a button. OrderSure makes inventory management effortless, so you can focus on growing your business.

I need an eCommerce partner who…will manage my inventory cost-effectively and efficiently

Absolutely, we will! With our comprehensive order process, everything from receiving to processing and delivering orders is handled seamlessly through our turnkey solution, OrderSure. This feature-rich interface provides you with instant data access and a complete overview of your available inventory at the click of a button. You gain access to a comprehensive dashboard packed with useful features like smart search and category assignment, automated stock replenishment rules, all making inventory management a breeze. OrderSure makes inventory management effortless, allowing you to focus on what really matters—growing your business. Additionally, the system allows for easy data viewing and printing, and includes chat and live-support features, ensuring you always have the help you need. Rest assured, with us, your inventory is in good hands!

I need an eCommerce partner who…can provide access to easy to use, real time inventory tracking tools

With flexible services tailored to meet the unique challenges of each project, Granby’s experienced team gives you complete visibility and control and helps you deliver campaigns and orders smarter, faster, and more sustainably

I need an eCommerce partner who …will integrate seamlessly with any payment platform API

Granby will be able to integrate seamlessly with any payment platform API. Our SCOPe platform supports integration with various eCommerce platforms including Shopify, WooCommerce, and Magento, ensuring smooth operations across all systems. With SCOPe’s intuitive automation technology, you benefit from real-time data sharing and updates, maintaining the integrity of information throughout the supply chain. This seamless API integration provides full visibility of your data and comprehensive KPI reporting, empowering you to make informed decisions and optimise performance. Additionally, SCOPe makes it incredibly easy to integrate with your existing systems, allowing your customers to experience the perfect post-purchase journey, by optimising all of your eCommerce operations within our fulfillment service.

I need an eCommerce partner who …will protect and care for my inventory

We know that Inventory management is a strategic discipline that goes way beyond simply counting stock items. For us at Granby it encompasses a range of activities that influence the entire lifecycle of a product, from the moment it enters our warehouse to the point it reaches your customer. Our process takes on board demand forecasting from the outset, helping to predict product volumes needed to meet your customer demand without unnecessary overstocking or understocking. Our processes make sure that for the most part, the right products are available at the right time, minimising your costs and maximising your customer satisfaction.

Once in our care, you can be sure that Granby will protect and care for your inventory with the utmost diligence. From the moment your goods arrive, they are assigned a unique SKU, ensuring precise tracking and management. Our comprehensive warehousing solutions span a 77,000 sq. ft. facility, offering everything from palletised storage to secure caged areas, all under the watchful eye of on-site security and CCTV surveillance. We handle massive volumes throughout the year, all managed within our six warehouses on a single site.

Quality control is always a top priority; we inspect 10% of incoming stock to ensure everything meets our high standards. Our intelligent Warehouse Management System (WMS) keeps a meticulous record of all stock movements and transactions, providing you with real-time online stock reporting and analysis. This advanced fulfilment software offers fully tracked inventory management, giving you a complete audit trail from stock levels to the exact location of your items in our warehouse. Rest assured, with Granby, your inventory is in safe and capable hands.

I need an eCommerce partner who …will manage shipping and deliveries, on time, nationally and internationally

You can be confident that Granby will manage shipping and deliveries for you on time, both nationally and internationally! We have strong partnerships with all major carriers like UPS, FedEx, and DHL, ensuring that your products reach their destinations efficiently. Whether you need same-day or next-day delivery, our OrderSure system has you covered. It generates consignment packing instructions, calculates the optimum consignment weight, and selects the best dispatch methods to guarantee timely deliveries. Plus, with our end-to-end management and client visibility, you’ll have full control and insight into the entire journey from goods in to customer receipt. You can be confident that our supply chain partners share our social value and environmental ambitions and deliver economies of scale, making the entire process smooth and reliable for you and your customers.

I need an eCommerce partner who …can talk with my customers through channels they use, that we want, and at times we need

Granby’s customer service teams communicate with your customers through the channels they prefer, at the times you need. Our e-commerce fulfillment solutions are designed to simplify your business operations ensuring a seamless customer experience. Whether your customers prefer phone calls, SMS, email, or social media, our skilled personnel are expert in each channel.

Granby’s multi-channel customer service offering is built on years of experience. We are experts at anticipating any potential pain points well ahead of implementation and building solutions into each program ahead of time. And our expert customer service teams will treat your brand as if it is their own, offering specialised knowledge and reassurance for your customers,. This duty of care means your customers really are dealing with your brand, building trust, loyalty, and brand equity with every transaction.

Our flexible, scalable solutions can be activated or deactivated as needed, providing robust support to your in-house customer service team across all channels. You can relax, knowing that, with Granby, your customer service needs are in expert hands!

I need an eCommerce partner who …can manage recalls and streamline returns when necessary

Granby can manage recalls and streamline returns when necessary. Our OrderSure system is at the heart of this process. We offer batch control for efficient recalls and a streamlined returns process that includes restocking and refurbishing services. Returns can be a significant pain point for any business, costing UK companies around £60bn a year. We can help your business streamline any returns, keeping customers happy and protecting your cash flow. And our efficient tracking, quality checking, and repackaging services ensure that returned items are quickly made available for resale.

I need an eCommerce partner who …can scale their operation as our business grows

At Granby, we understand that as your e-commerce business grows, so do your needs. Our flexible planning modules are designed to scale effortlessly with your business, ensuring that you can handle increased transaction volumes without a hitch. With our extensive warehouse facilities and a highly skilled customer service team, we have the capacity to support your growth at every stage. Whether it’s managing inventory, streamlining returns, or providing top-notch customer service, Granby is here to ensure your operations run smoothly, allowing you to focus on what you do best – growing your business.