3PL Services & Fulfilment Solutions
End-to-end 3PL services and fulfilment solutions that mean something to your customers and your growth. Work with Granby, a trusted UK 3PL provider that goes the distance and adds value at every turn.
Why Choose Granby as Your 3PL Provider?
Finding a 3PL provider that can genuinely scale with your business without compromising on security or service quality is a significant challenge. At Granby, we bring decades of operational credibility to the table. We manage high-volume despatch activity and secure, data-sensitive operations from our consolidated 77,000 sq. ft. facility in Blackburn.
We are proud to be the UKWA Logistics Service Provider of the Year 2024, a testament to our commitment to industry best practices. Our approach as a 3PL provider is built on several core strengths:
- Scale Delivered from a Single Site: Operating from a large, consolidated footprint enables tighter operational control, faster access to specialist zones, and consistent service delivery. Our hybrid model combines racked storage with open production space, allowing us to support bulk storage alongside complex kitting or contract packing campaigns.
- Security-First Infrastructure: We manage high-value and sensitive stock with Cabinet Office-aligned physical security controls. This includes specialist secure storage areas, high-value cages, and a high-security safe room equipped with fog detection.
- Uncompromising Accuracy: We consistently demonstrate the ability to achieve 99.5% inventory accuracy. This is supported by rigorous cycle counts, audit trails, and full SKU-level traceability through our WMS logging and reporting.
- Strong Governance: Our operations are underpinned by an independently audited framework, holding accreditations across quality, security, and environmental disciplines. These include ISO 9001, ISO 13485, ISO 14001, ISO 27001, ISO 22301, ISO 45001, and Cyber Essentials Plus.
- Employee Owned Trust (EOT): As an employee-owned business, our team is deeply invested in your success. This model drives accountability, consistency, and a culture of continuous improvement across all our 3PL services.
- End-to-End Fulfilment Under One Roof: We offer a full-service approach spanning 3PL, promotional fulfilment, and contract packing, allowing you to consolidate multiple workstreams with a single trusted partner.
- Embedded Continuous Improvement: Structured performance management with regular daily, weekly, and monthly reviews drives service consistency and long-term improvements.
The stages of your 3PL fulfilment
Each brand, business and organisation faces different and often specific challenges, so we create 3PL solutions that are unique to your needs. Think of us as your integrated core fulfilment team, focused on achieving the best outcomes.
Granby is a business founded on the strength of its people, experienced fulfilment specialists and your dedicated account manager, who are supported by a sophisticated fulfilment system, SCOPe. This system (comprising of OrderSure inventory management, warehouse management and automation) gives you full visibility of what’s happening and helps us deliver value, time and time again.
E-commerce & B2B Fulfilment Solutions
Whether you are scaling a direct-to-consumer e-commerce brand or managing complex B2B supply chains, our end-to-end 3PL fulfilment solutions are designed to integrate seamlessly with your operations. We understand that whether you search for “fulfilment” or “fulfillment,” the requirement remains the same: speed, accuracy, and complete visibility.
Our 3PL fulfillment process is managed entirely under one roof, allowing you to consolidate multiple workstreams with a single, trusted partner.
Seamless System Integrations Your inventory is tracked at every stage via your bespoke OrderSure dashboard. We provide full API connectivity with your website shopping cart, whether you use Shopify, WooCommerce, Magento, or bespoke platforms. This integration processes orders in real-time, provides multiple carrier options, and delivers comprehensive KPI reporting.
Proven Scalability for Peak Demand E-commerce fulfilment requires agility. Our hybrid warehousing model allows capacity to flex quickly, with built-in buffers that protect your service levels during peak trading periods and seasonal surges.
Specialist Storage & Compliance We offer dedicated areas for quality control, quarantine, expiry-managed stock, and COSHH-compliant goods. This ensures we can safely manage complex inventory, from perishables to highly sensitive materials, maintaining stock integrity at all times.
In-House Development & Support Our dedicated internal development and IT teams enable fast issue resolution, ongoing system enhancements, and client-specific configuration to ensure our systems work perfectly for your unique needs.
What do you need?
Choose your sector to discover more below
3PL for the public sector
We work with:
- Local authority departments
- Central government departments
- Schools, colleges and universities
- Charities
- Social enterprises
- Not-for-profit organisations
We are approved for several major procurement frameworks and can evidence our understanding of and commitment to Social Value.
3PL for business
Sectors we work with include:
- Cosmetics & personal care
- Beverage
- Financial services
- Travel
- Energy suppliers
- Supermarket retail
- Arts & culture
- Health & medical
- Toys & FMCG
On your team
Each brand, business and organisation faces different and often specific challenges. Granby creates 3PL solutions that work for your objectives. Whenever and however you need something to happen, we’ve got it.
Granby has clocked up decades of award-winning experience for the quality and innovation of our third party logistics – from supply chain management in the public sector to returns services in private sector and e-commerce fulfilment.
Think of us as your team’s core fulfilment specialists, helping you build great relationships with your customers, adding value wherever we can and achieving the best outcomes.
Investment into resources
We invest in our technology and our people, evolving our resources at the leading edge of industry best practice.
Your project will be led by a dedicated account manager, while our production team delivers work to the highest standards. We’re flexible and can adapt to all the demands of your project, delivering it successfully even when the unexpected happens. We can even lead on supply chain management.
With your own login to our 3PL fulfilment platform SCOPe, you can access your data, project status and reporting tools 24/7, giving you confidence that we’re meeting the expectations of your customers, so you can focus on the needs of your business.
Your business is our business
How we can help you
- E-commerce Fulfilment & Reverse LogisticsPrompt packing and despatch of your products as orders come in, as well as management of returns, all with full access to real-time data.
- Public Sector Distribution & LogisticsSecure and efficient distribution of essential documents and packs for the NHS, local government and central government.
- POS Kitting & CollationAccurate and timely distribution of POS kits for distribution to your local POS marketing teams.
- Order Fulfilment & Returns HandlingPrompt packing and despatch of your products as orders come in, as well as management of returns, all with full access to real-time data.
- Pick & Pack ServicesWe use our own bank of vetted, trained staff so we can ensure consistent quality, backed by our warehouse management system.
- Sampling SolutionsWe approach sampling campaigns with the knowledge that they can have a far-reaching impact and the best possible ROAS.
- Brochure Fulfilment & Membership PacksOur fulfilment system integrates securely with your data, so despatch to national and international recipients can be fully automated.
- Subscription FulfilmentWe handle regular, timely subscriptions for you, including personalised packaging and transactional emails where required.
- Customer ServicesWe're your brand guardians, aligning to your ethos and values to deliver an experience your customers will remember for the right reasons.
- Warehousing & DistributionA 77,000 sq. ft. warehouse with on-site security and BRCGS, plus 24/7 real-time stock reporting, on-site security and CCTV surveillance.
- Digital ServicesIncluding digital receipt validation, promotional microsites, transactional & marketing email communications and online loyalty programmes.
- Shopify, Magento & WooCommerce IntegrationsIntegrating your front end to your back office to securely enable payment processing, despatch and financial reporting.
- Confidentiality GuaranteedAs a reputable fulfilment partner, Granby guarantees full confidentiality for all your campaigns, including on embargoed campaigns
- Reverse LogisticsWe take the pressure off tracking, quality checking, repackaging, and making items available for resale.
Reverse logistics
Streamline your returns, keeping customers happy and protecting cash flow. Backed by skilled teams and powerful tech, we take the pressure off tracking, quality checking, repackaging, and making items available for resale.
Handling and fulfilment
Our B2B & B2C order fulfilment solutions are flexible and scalable, individually designed to meet each brand’s 3PL requirements. From POS kitting & collation to sampling solutions, we create bespoke solutions that operate to the highest standards.
Warehousing & Distribution
Flexible and scalable with an intelligent Warehouse Management System for all movements & transactions. Includes a secure caged area, 24/7 real-time online stock reporting analysis, plus on-site security & CCTV surveillance.
Multi-Channel Customer Service
We support growth and efficiency, by adding value to each stage of the purchasing process or customer relationship, using a powerful combination of people and technology.Our flexible, scalable solutions incorporate all channels to build trust, loyalty and brand equity.
Digital Services
We are specialists in order management systems including online catalogues, ordering and tracking. We help you manage your supply chain easily using bespoke portals and support campaigns with microsites and promotional marketing platforms.
Print Management
End-to-end managed service covering print and digital solutions, backed by purchasing power and project management. We help you save time, costs and administration while at the same time meeting your sustainability objectives.
Work with an award-winning 3PL company
Becoming our partner for third party logistics solves many problems for growing brands – and brings many benefits.
- Capital investment in HR, technology and warehousing – we take the quality of our resources seriously, it’s part of our business model.
- Partnering with experts incorporates a high level of experience, skills and best practice into your processes. This makes your operations more robust and resilient.
- Granby is a member of the UK Warehousing Association and adheres to all appropriate regulatory standards and guidelines.
- SCOPe, our fulfilment system, gives you critical BI in real time and unique access to your data 24/7. It also helps you manage risk, e.g. if there’s a product recall.
- A reliable 3PL company like Granby frees up your people to focus on growth, which is essential in such a challenging and competitive environment.
- 3PL logistics is your opportunity to build stronger relationships with customers. We ship with the intention of shipping again, and again, and taking care of your customers throughout.
- We recruit and train our production staff directly and maintain a healthy bank of skilled workers to make sure we have enough resource to handle even the tightest deadlines.
How can we help you?
Frequently Asked Questions
- What 3PL services does Granby provide?
- How do I choose the right 3PL provider?
- What is the difference between 3PL and 4PL?
- How quickly can Granby onboard new clients?
- What happens to my stock once it is received at Granby's warehouse?
- Can Granby integrate with my e-commerce platform?
- How do you handle returns and reverse logistics?
- Is your inventory management software cloud-based?
What 3PL services does Granby provide?
Granby offers a comprehensive range of 3PL services from its 77,000 sq. ft. facility in Blackburn, Lancashire. These include e-commerce fulfilment and reverse logistics, B2B order fulfilment, pick and pack, warehousing and distribution, contract packing, POS kitting and collation, subscription fulfilment, sampling campaigns, and brochure fulfilment. All 3PL services are supported by Granby’s proprietary SCOPe platform, which provides clients with real-time inventory visibility, order tracking, and KPI reporting 24 hours a day.
How do I choose the right 3PL provider?
Choosing the right 3PL provider comes down to five key factors: sector experience, technology, accreditations, scalability, and cultural fit. Look for a provider with a proven track record in your specific industry, a warehouse management system that integrates with your existing platforms, and independent accreditations that demonstrate operational standards. Scalability matters too. Your 3PL partner should be able to grow with you and handle peak demand without compromising accuracy or speed. Granby has worked with e-commerce brands, public sector organisations, and consumer goods companies for decades, holding accreditations including ISO 9001, ISO 27001, BRCGS, and UKWA Logistics Service Provider of the Year 2024.
What is the difference between 3PL and 4PL?
A third-party logistics provider (3PL) manages the physical operations of your supply chain on your behalf, covering warehousing, fulfilment, distribution, and returns. A fourth-party logistics provider (4PL) goes a step further, taking overall management of your entire supply chain, including overseeing multiple 3PL providers and acting as a single point of accountability. Most businesses start with a 3PL relationship. Granby operates as a 3PL provider, taking full responsibility for your warehousing and fulfilment operations while integrating directly with your systems and giving you complete visibility through the SCOPe platform.
How quickly can Granby onboard new clients?
Onboarding timelines vary depending on the complexity of your requirements, but Granby works to an agreed project plan from the point of contract. For straightforward e-commerce fulfilment, clients are typically operational within a few weeks. More complex integrations, such as bespoke API connections, multi-channel fulfilment, or specialist storage requirements, are scoped and planned in advance to ensure a smooth go-live. Your dedicated account manager leads the onboarding process from day one, keeping communication clear throughout.
What happens to my stock once it is received at Granby's warehouse?
Once your stock is booked in, we generate an Advanced Shipping Note (ASN) for your visibility. Upon arrival, the stock is received into our system and confirmed with a Goods Received Note (GRN). All receiving activity is carried out in line with our agreed SLAs, including batch or lot control if required. Your stock is then fully visible within your bespoke OrderSure dashboard, allowing you to manage inventory with confidence.
Can Granby integrate with my e-commerce platform?
Yes. Our flexible e-commerce platform integrates seamlessly with major shopping carts including Shopify, WooCommerce, and Magento. This API integration allows for real-time order processing, inventory updates, and automated carrier label generation. For bespoke platforms, our in-house development team can scope and build a custom integration to suit your specific requirements.
How do you handle returns and reverse logistics?
Managing returns efficiently is a core part of our 3PL services. The required information is pulled from your website to our warehouse management system (SCOPe), which can automatically generate and email return labels to carriers. This provides full visibility of the reverse logistics process, keeping costs down and protecting your brand reputation.
Is your inventory management software cloud-based?
Yes. Granby’s OrderSure inventory management system is fully cloud-based, meaning you can access your stock levels, order status, and reporting from any device at any time. The platform is hosted on Microsoft Azure, providing enterprise-grade security, uptime reliability, and scalability as your business grows.
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