You may not know exactly how best to execute your ideas– this is where we come in. Our experience in handling some of the most complex loyalty and reward schemes means we can help and guide you to ensure all areas are covered ready to give your customers that premium experience.
Clearly data is the biggest asset for any loyalty programme and our in house developers, database platforms and cloud hosting provides you with a custom-made, intelligent and scalable platform to manage your loyalty requirements. What’s more we can help you design the customer journey and manage the communications at every touchpoint across all channels. So whether your loyal customers prefer text, email or a letter through their letterbox, we can expertly manage the delivery. Keeping it personal and making it relevant.
We’re focused on adding value and achieving an experience you will be proud off, we don’t just offer a service we offer a complete solution that will be managed by our experienced in-house Account Managers.
We understand that it’s getting even harder for great businesses with so much to offer to retain loyal customers. So, we thought you might need to know about the loyalty and reward solutions we offer. To fully explore all possible solutions, we love to be included from the concept stage to help you develop the right mechanic for your loyalty and retention programme, making sure nothing is over-looked. We are happy to help whenever you are ready as our expert team are buzzing with ideas. Whether you need a web portal to sit the programme on, supported by full database management, personalised email communications, fulfilment of rewards or a dedicated multichannel customer service solution we can do it. Plus it all comes with complete reporting giving you complete visibility and control – We sure do know a lot about loyalty!
And, the proof is in the pudding. Our intelligent solutions have helped clients including Nespresso, L’Oreal and Scottish Power to increase ROI, raise brand awareness and retain their loyal customers.
“The public have taken Alexsandr and his Meerkovo friends to their heart, so we thought that a range of official toys based on the meerkat characters would be the ideal way to thank our loyal customers. We needed a fulfilment partner who had the experience of handling large volume promotions and would be guardians for the brand. Granby Marketing Services has not disappointed, they’ve fitted their service around our needs, offer transparent reporting and have never failed to deliver.”
Mark Vile, Marketing Director, comparethemarket.com