Contact Centre Services

  • Inbound Calling Services
  • Outbound Calling Services
  • Promotional Helplines
  • Multi-channel Customer Service


Should you choose Granby to manage your promotional helplines alongside the fulfilment of your campaign you can sit back and relax with the knowledge that all aspects of your project will be handled under one roof – taking away half the hassle.

Our solutions are flexible, we can tailor our services to exactly what you need, whether it’s a dedicated team leader or out of hours requirements – nothing is too much trouble for us to provide.

Will your campaign have peak times? Our ability to scale up and down in order to manage demand is what we are known for. Although we are renowned for our experienced, permanent agents we also have a superior roster of trained, temporary agents which means we can provide your campaign or project with all the attention it requires.

What we do:

We understand that as your chosen outsourced contact centre we are the custodians for your brand, and ensure all our processes are in-line with your brands ethos and values. With calls answered in a matter of seconds and handled by our friendly team of highly trained professionals, Granby have set a standard that is hard to beat.

We have been providing clients such as Sainsbury’s Active Kids, Compare the Market and Nespresso with overflow call handling, product upselling, market research, customer satisfaction surveys, data cleansing, mystery shopping and donations and appeals all of which have achieved success for our clients. Whichever media channel you choose you can be sure that it will be handled with care, consistency and consideration. Our other contact centre services include:

  • Inbound and outbound calls
  • Promotional helplines
  • Multi-channel customer service (email, phone, letter)
  • Customer care
  • Order processing

“Granby are able to offer us exactly what we need in a partner. They are able to adapt quickly and efficiently and understand the campaign from both client, customer and supplier perspectives. Granby have worked on the campaign for five years now and continually look to provide us with recommendations and proposals which have helped to streamline our processes and deliver a number of cost savings. I am confident in Granby’s ability to consistently provide a first class service which reflects our own vision and values.”

Tara Hewitt, Head of Sponsorship, Sainsbury’s

Call 01254 682 702 to discuss how we can help you provide the best customer service possible.

Focusing on the Consumer

The DMA Care Initiative