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Complete brand fullfilment
Going above and beyond is what made us who we are today – the award-winning fulfilment partner to some of the most well-known household brands and public sector organisations.
Our Partnership Sectors
We work with a broad range of private commercial businesses, corporations and public sector organisations.
Our Platform
Our fulfilment system helps you plan, manage and review promotional marketing, contract packing or third party fulfilment campaigns, no matter how complex your requirements.
Our Services
Granby’s experienced team will create a solution that works uniquely for you, helping you deliver campaigns and orders smarter, faster and more sustainably.
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Third Party Logistics

Customer Service

Building trust, loyalty and brand equity

We’re firm advocates of customer service that creates real value by putting your customers first. From dedicated advisors to bureau agents, our flexible, scalable solutions incorporate all channels to build trust, loyalty and brand equity.

  • girl hugging panda teddy in warehouse

Giving a great customer experience

Great customer service is critically important for the sustainable growth of a company, so we’ve designed a partnership approach that has real value.

From dedicated advisors to bureau agents, our flexible and scalable solutions put your customer first. We act as your brand guardians, aligning to your ethos and values to deliver an experience your customers will remember for the right reasons.

Every client is unique, which is why we work tailor your customer service to your requirements. This includes training our advisors, should they require specialist knowledge of your products.

Outsourcing your requirements to Granby means you will always have the right resources available, delivered by people who know how it should be done.

How can we help you?

  • Inbound Customer Care
    Our advisors handle queries and give reassurance, helping you build good relationships with your customers. If specialised training is required, no problem!
  • Outbound Calling
    Reaching out to your customers is another way for us to help you build trust and maintain loyalty as part of your marketing or ongoing sales campaigns.
  • Promotional Helplines
    Raising brand awareness and forging stronger relationships with your existing customer base ensures we can leverage every campaign we partner on.
  • Multi-Channel Customer Service
    Multi-channel is essential. We go where your customers go, offering the option that suits them best and showing them you care about their needs.
  • Web Chat
    On your site, your customers are already primed to make a purchase. We can help them make a decision, providing them with timely and accurate information.
  • Order Handling & Processing
    We're available for situations where customers need reassurance and additional information about the products they want to buy from you.
  • Overflow Solutions
    We can integrate with your in-house team to provide extra resource during times of increased demand, like an unexpectedly popular marketing promotion.
  • Data Cleansing
    We can help you refine your customer data and make sure its use in 3PL fulfilment or promotional marketing complies with GDPR regulations.

Think we could partner?

Talk to us about your next retail or instore campaign and the fulfilment challenges you face and let us see how we can help you deliver the best possible solution.