Third Party Logistics
Customer Service
We understand the importance of a great customer experience.
From dedicated advisors to bureau agents, our flexible and scalable solutions put your customer first.
At Granby we understand the importance of customer service and the impact it has on your brand. We act as your brand guardians working alongside your ethos and values to deliver an experience your customer will remember.
Every client is unique, which is why we work with you to tailor your customer service solution in-line with your requirements. From dedicated advisors to bureau agents, our flexible and scalable solutions put your customer first.
How can we help you?
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Inbound customer care
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Outbound calling
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Promotional helplines
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Multi-channel customer service
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Web chat
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Order handling & processing
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Overflow solutions
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Data Cleansing
Think we could partner?
Talk to us about your next retail or instore campaign and the fulfilment challenges you face and let us see how we can help you deliver the best possible solution.
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16.12.20There’s much talk these days about how commercially vital it is to offer your customers the best possible experience in all their dealings with you. Improving customer interaction can provide a substantial competitive edge. Organisations who invest in the right systems and skills can even handle complaints and problems with greater success than their […] -
16.12.20When a brand has control of its own sales channel – your e-commerce platform – it is able to mould how a good relationship with customers should be. A critical element of this is customer service, with the option of deploying it via an in-house team or through your 3PL fulfilment partner. On the other […] -
16.12.20Great customer service provision is so important for the sustainable growth of a company, even when we are not in the midst of very unusual circumstances. As the economy seeks to find its feet and move forward – into what might be a golden age for e-commerce – customer service is an element of your […]