Customer Service
We’re firm advocates of customer service that creates real value by putting your customers first. From dedicated advisors to bureau agents, our flexible, scalable solutions incorporate all channels to build trust, loyalty and brand equity.
Giving a great customer experience
Great customer service is critically important for the sustainable growth of a company, so we’ve designed a partnership approach that has real value.
From dedicated advisors to bureau agents, our flexible and scalable solutions put your customer first. We act as your brand guardians, aligning to your ethos and values to deliver an experience your customers will remember for the right reasons.
Every client is unique, which is why we work tailor your customer service to your requirements. This includes training our advisors, should they require specialist knowledge of your products.
Outsourcing your requirements to Granby means you will always have the right resources available, delivered by people who know how it should be done.
How can we help you?
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Inbound Customer CareOur advisors handle queries and give reassurance, helping you build good relationships with your customers. If specialised training is required, no problem!
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Outbound CallingReaching out to your customers is another way for us to help you build trust and maintain loyalty as part of your marketing or ongoing sales campaigns.
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Promotional HelplinesRaising brand awareness and forging stronger relationships with your existing customer base ensures we can leverage every campaign we partner on.
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Multi-Channel Customer ServiceMulti-channel is essential. We go where your customers go, offering the option that suits them best and showing them you care about their needs.
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Web ChatOn your site, your customers are already primed to make a purchase. We can help them make a decision, providing them with timely and accurate information.
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Order Handling & ProcessingWe're available for situations where customers need reassurance and additional information about the products they want to buy from you.
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Overflow SolutionsWe can integrate with your in-house team to provide extra resource during times of increased demand, like an unexpectedly popular marketing promotion.
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Data CleansingWe can help you refine your customer data and make sure its use in 3PL fulfilment or promotional marketing complies with GDPR regulations.
Think we could partner?
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16.12.20There’s much talk these days about how commercially vital it is to offer your customers the best possible experience in all their dealings with you. Improving customer interaction can provide a substantial competitive edge. Organisations who invest in the right systems and skills can even handle complaints and problems with greater success than their […] -
19.12.20When a brand has control of its own sales channel – your e-commerce platform – it is able to mould how a good relationship with customers should be. A critical element of this is customer service, with the option of deploying it via an in-house team or through your 3PL fulfilment partner. On the other […] -
20.12.20Great customer service provision is so important for the sustainable growth of a company, even when we are not in the midst of very unusual circumstances. As the economy seeks to find its feet and move forward – into what might be a golden age for e-commerce – customer service is an element of your […]