Granby's Blog
Stay up to date on all the latest news within Granby and the industry with our interesting blog posts!
Complete brand fullfilment
Going above and beyond is what made us who we are today – the award-winning fulfilment partner to some of the most well-known household brands and public sector organisations.
Our Partnership Sectors
We work with a broad range of private commercial businesses, corporations and public sector organisations.
Our Platform
Our fulfilment system helps you plan, manage and review promotional marketing, contract packing or third party fulfilment campaigns, no matter how complex your requirements.
Our Services
Granby’s experienced team will create a solution that works uniquely for you, helping you deliver campaigns and orders smarter, faster and more sustainably.
  1. Home
  2. Services
  3. 3PL
  4. Customer service
Third Party Logistics

Customer Service

We understand the importance of a great customer experience.

From dedicated advisors to bureau agents, our flexible and scalable solutions put your customer first.
At Granby we understand the importance of customer service and the impact it has on your brand. We act as your brand guardians working alongside your ethos and values to deliver an experience your customer will remember.

Every client is unique, which is why we work with you to tailor your customer service solution in-line with your requirements. From dedicated advisors to bureau agents, our flexible and scalable solutions put your customer first.

How can we help you?

  • Inbound customer care
  • Outbound calling
  • Promotional helplines
  • Multi-channel customer service
  • Web chat
  • Order handling & processing
  • Overflow solutions
  • Data Cleansing

Think we could partner?

Talk to us about your next retail or instore campaign and the fulfilment challenges you face and let us see how we can help you deliver the best possible solution.