Ecommerce Fulfilment

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  • Stock Reports
  • Fulfilment Reports
  • Goods Received Reports
  • Consumables Used Reports
  • Tracking Numbers for Courier Deliveries
  • Returns Reports

Benefits:

We utilise cloud technology and keep our eye firmly on the best technology solutions for individual projects, ensuring our clients get what they need out of their ecommerce solutions. And the best bit is you maintain control. 24/7 access to our SCOPe system allows you to check stock, and order despatches at a time that suits you.

More than just a fulfilment service our ecommerce solution is led by our business ethos of excellent customer service and this is what drives everything from our IT architecture, web service, packing, contact centre and brand experience.

You can trust Granby to take care of everything on your behalf with a firm focus on service and development.

Our standard ecommerce solution provide a basic suit of reports, but if you’re looking to take your ecommerce solution to the next level, we can take care of your database management order processing service and digital marketing… One supplier. Many solutions.

What we do:

We believe finding the right partner and thinking differently are key to implementing an effective ecommerce offering.

At Granby we focus on making a businesses life simpler by removing all the back office issues which stifle development and scalability, to deliver a one-stop shop solution which fully integrates with existing systems. And we don’t just stop at systems; our ecommerce handling and fulfilment service is exceptional too as we believe customer service is king and with today’s consumer having such high expectations, living in an ‘Always on’ society we understand the importance of delivering great customer service on your behalf.

Our in-house development team can work with you to create a totally bespoke solution which fits directly in line with every aspect of your business, including your marketing plan. We work across a number of ecommerce platforms to ensure our service suits your needs however our favourite platforms include Umbraco and Magento, but we can easily work with Shopify, Woo commerce and other similar ecommerce solutions.

We make integration easy; we can receive orders directly from your website via our own secure servers and processing systems. This means we can authorise order requests for payment and verify them directly via order processing operations, whilst simultaneously checking stock availability.

  • Return management
  • Order processing
  • Customer service to support ordering

“The team at Granby couldn’t be a better fit for us. Their attention to detail and pride taken to present the Cinnamon Hill products at this vital part of the process really enables us to deliver a premium brand and is pivotal in helping us nurture long-term relationships and encourage repeat purchase.

“They remain a reliable partner, with the capability to react quickly when demand surges and ensure we are able to meet the needs of our customers.”

Rupert Beeley, co-founder, Cinnamon Hill

Want to take your ecommerce solution to the next level? Call us to find out how we can help you deliver a customer journey to be proud of!